Tourism and Hospitality Leadership Course

The course is designed to equip tourism and hospitality leaders with essential skills to drive business growth, deliver exceptional guest experiences, maintain a competitive edge in the industry and create jobs and prosperity for communities and nations. The course will explore the fundamentals of hospitality leadership; how to deliver exceptional customer experiences; cross cultural intelligence and people skills; financial management and revenue optimization. Leading and managing change and crisis resistance; decolonization and Eco Tourism; strategic marketing and branding; AI, media, and advanced technology. Course readings will offer contemporary best practices, strategies, and tactics for both industries.